City of Kotka launches chat service

8.1.2025 | The City of Kotka is introducing a chat chat room service on its website as a contact channel. The service will provide access to the city’s general service advisor, who will answer questions related to city services and guide and advise on the right service or person to contact.

The was launched yesterday on the Kotka.fi website. The chat icon can be found in the bottom right-hand corner of the page, which you can click to start a chat. The service is available on weekdays from Monday to Friday from 9.00 to 15.00.

“In the chat service, you will always talk to one of our service advisors. In the future, it will be possible to extend the service to different areas of responsibility, but for the time being we will test how this service is received and what kind of questions we receive,” says Eija Grönholm, Digital Services Manager.